Meet the Team
Policies
PLANNING YOUR ARRIVAL
We recommend checking in at least 15 minutes prior to the
start of your treatment. This allows us to welcome you and
introduce you to our Spa. We also have wonderful self-guided
experiences for our guests to enjoy.
TRANQUILITY ZONE
Please respect other guests enjoying the tranquility and
relaxation of the spa environment by refraining from the use of
cell phones.
HEALTH CONDITIONS
Please notify the spa reservations agent and your service
provider of any special medical concerns you may have. Some
of our treatments are not compatible with particular conditions
such as pregnancy, high blood pressure, and recent injuries.
CANCELLATION / CHANGE OF SERVICE POLICY
24 hours notice is required to avoid a 100% charge for
cancelled services. Guests wishing to modify their service start
time must do so at least 24 hours prior in order to avoid a
$25 fee.
We reserve the right to alternate therapists/ estheticians as needed in emergency situations. We will only make contact through email in case of therapist or esthetician changes. Thank you for your understanding and flexibility in these rare occasions. Please plan to book in advance as we stay very busy in peak season. Peak season is October- May.
All sales are final: We have a no refund policy on services and products. You may transfer paid credits as a courtesy. Promotional or FREE service credits cannot be transferred.
HOURS OF OPERATION
Spa hours will vary seasonally. Please contact the Spa directly
for current hours.
Open by appointment only
Monday- Friday: 9am-7pm Saturdays 9am-4pm
Sunday: Closed